Information related to research interest "Customer mistreatment"

You will find information relating to this research interest on this page. You can scroll down or directly jump to one of the following sections:

Supervisors with this research interest

  • Faculty of Law and Business

  • Nat Peter Faber Business School

  • Dr Rajiv Amarnani

    My research applies psychological principles to explain how people experience their work and develop their careers. My specific areas of research are:

    (1) Service gone wild - I study anything and everything that goes wrong in interactions between workers and clients, such as mistreatment and sabotage in customer service encounters, abusive patients in the healthcare sector, etc.

    I am also broadly interested in bad behavior at work (e.g. workplace aggression, incivility / rudeness).

    (2) Career development - I study people's passion, persistence, and progression in their careers, particularly in STEM fields.

    (3) Aging workforce - I study how older workers deal with challenging situations at work, unpacking both the strengths and vulnerabilities that come with advancing age.

    I am a "self-centered" researcher--my research in and around organizations is informed by principles of self-esteem, self-efficacy, self-regulation, and self-control in the social psychology literature.

    PhD in Organizational Behavior (ANU), 2016

    Phone : 3439 (Melbourne) Email : rajiv.amarnani@acu.edu.au

    photo

Common Research Interests

No Common Research Interest is found