Information related to research interest "Customer mistreatment"
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Supervisors with this research interest
Faculty of Law and Business
Nat Peter Faber Business School
My research applies psychological principles to explain how people experience their work and develop their careers. My specific areas of research are:
(1) Service gone wild - I study anything and everything that goes wrong in interactions between workers and clients, such as mistreatment and sabotage in customer service encounters, abusive patients in the healthcare sector, etc.
I am also broadly interested in bad behavior at work (e.g. workplace aggression, incivility / rudeness).
(2) Career development - I study people's passion, persistence, and progression in their careers, particularly in STEM fields.
(3) Aging workforce - I study how older workers deal with challenging situations at work, unpacking both the strengths and vulnerabilities that come with advancing age.
I am a "self-centered" researcher--my research in and around organizations is informed by principles of self-esteem, self-efficacy, self-regulation, and self-control in the social psychology literature.
PhD in Organizational Behavior (ANU), 2016
: 3439 (Melbourne) : email@example.com
Common Research Interests
No Common Research Interest is found