Service quality evaluation in internal healthcare service chains

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Project details

Degree level

PhD

Status

Completed

Reference

C Hollis

Description

This study examined the nature of service quality dimensions in an internal healthcare service network how these dimensions differ from those used in external service quality evaluations and how different groups within the internal service network evaluate service quality. The study was undertaken in two phases: qualitative interviews with key staff members of a major hospital to establish the service dimensions and a quantitative survey to confirm the dimensions.

Web Link

No link is available.

Supervisors supervising this project

SupervisorRole
Professor Susan Dann Principal Supervisor

Related Research Projects by supervisors

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