Dr Rajiv Amarnani - Nat Peter Faber Business School (Faculty of Law and Business)

Assistant Supervisor – Only eligible to supervise with a fully accredited Principal or Co-supervisor


My research applies psychological principles to explain how people experience their work and develop their careers. My specific areas of research are:

(1) Service gone wild - I study anything and everything that goes wrong in interactions between workers and clients, such as mistreatment and sabotage in customer service encounters, abusive patients in the healthcare sector, etc.

I am also broadly interested in bad behavior at work (e.g. workplace aggression, incivility / rudeness).

(2) Career development - I study people's passion, persistence, and progression in their careers, particularly in STEM fields.

(3) Aging workforce - I study how older workers deal with challenging situations at work, unpacking both the strengths and vulnerabilities that come with advancing age.

I am a "self-centered" researcher--my research in and around organizations is informed by principles of self-esteem, self-efficacy, self-regulation, and self-control in the social psychology literature.

PhD in Organizational Behavior (ANU), 2016


Phone :3439 (Melbourne)
Email :rajiv.amarnani@acu.edu.au
URIs :

Research Interests

Customer mistreatment ; Workplace aggression ; Career Development ; Aging ; Self-esteem ;

Methods Expertise

Quantitative designs ; Behavioral experiments ; Surveys ; Multilevel Modeling ; Latent Profile Analysis ;

Research Projects

No research project is currently recorded.

Selected Publications


Do You Think I'm Worth It? The Self-Verifying Role of Parental Engagement in Career Adaptability and Career Persistence Among STEM Students, in Journal of Career Assessment

Dualistic Passion for Work and Its Impact on Career Outcomes, in Journal of Career Assessment


Misbehaving Customers: Understanding and Managing Customer Injustice in Service Organizations, in Organizational Dynamics